Hotel Policies

Check in time: 3:00

Early check-in is available based on room availability and is not guaranteed. Fees vary depending on arrival time.

Early Check-In Fees

  • 7:00 AM – 11:00 AM: $50

  • 11:00 AM – 1:00 PM: $40

  • 1:00 PM – 3:00 PM: $20

After 2:00 PM

  • Early check-in may be waived at management or front desk discretion only if the room is fully ready and inspected.

  • If the fee is waived, guests will be informed that early check-in fees typically apply, so expectations are clear for future stays.

Walk-In Reservations

  • Guests who walk in and create a reservation in person may check in early for a $20 early check-in fee, subject to availability.

  • This rate applies to walk-in guests only.

Important Notes

  • Early check-in is never guaranteed and depends on same-day departures and housekeeping availability.

  • Fees are subject to change and may be adjusted during high-occupancy periods.

Check out time: 11:00

We may be able to accommodate late check out on a case-by-case basis. Please note that a charge of $20/hour will apply.

Front Desk Hours: 7:00 am to 10:00 pm

Contactless check-in: all night availability

While our front desk has limited hours, you may check in contactless at any time after your room is ready.

Waterlily Lounge, Cafe & Bar Hours: 7:00 am to 10:00 pm

The Waterlily Lounge is open to the public. We serve small snack bites, coffee, and alcoholic beverages.

Pool Hours: 7:00 am to 10:00 pm

The pool and patio is reserved for hotel guests and Resortpass holders only. To obtain a pass, see here.

Pet Fee: Applies for non-service animals.

$40 per pet. No more than 2 animals allowed, and a maximum of 2 pets per room. We do not allow exotic animals or aggressive breeds.

Cancellation Policy:

Our Cancellation Policy is detailed in our Terms & Conditions here. Please note, if you purchased a nonrefundable room, this policy does not apply.

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